Introducing Purple+: Built for the Future of Customer Experience
Purple+ is a next-generation contact center solution, built from the ground up on Azure Communication Services (ACS) and directly built on Microsoft Teams architecture. Unlike conventional platforms, Purple+ doesn’t retrofit old code for a new world. Instead, it leverages Microsoft’s most modern, cloud-native communication stack to deliver a platform that’s scalable, secure, and ready for innovation.
Think of ACS as Microsoft’s powerful set of communication APIs—enabling voice, video, chat, and SMS across devices and regions. Built on the same global infrastructure that powers Microsoft Teams, ACS provides Purple+ with a rock-solid foundation to create rich, reliable customer experiences at scale.
With Purple+, you’re not just getting access to ACS; you’re unlocking its full potential in a purpose-built, production-ready contact center solution. Fully native to Azure, fully (not partially) integrated with Microsoft Teams, and designed for simplicity, performance, and flexibility.
Microsoft recently featured how Purple+ uses ACS to enable secure, scalable, omnichannel customer engagement and interviewed our CTO.
Why Purple+ Stands Out
Purple+ combines the raw power of ACS with a refined, user-friendly interface and enterprise-grade functionality. Here’s what that means for your business:
- True Omnichannel – Voice, chat, video, SMS, and more, fully integrated into one easy-to-use client interface.
- Built on Microsoft Teams Stack – Native Teams integration results in unmatched reliability, security, and stability.
- Advanced Routing & AI – Leverage intelligent call routing, AI-driven agent assist tools, and reporting options to create insights and efficiency at all levels.
- Hyper Scalable – Whether you’re scaling globally or starting small, Purple+ grows with you. Using a revolutionary pay-per-use model, instead of expensive licenses
- No Tech Debt – Built 100% on modern Azure architecture. No legacy baggage. Just performance.
Why ACS Matters—and How Purple+ Unlocks It
Azure Communication Services (ACS) is the powerful Microsoft technology that enables Purple+ to deliver seamless, scalable, and secure customer communication. It provides the cloud-native foundation for calling, chat, video, and SMS—all backed by Microsoft’s global infrastructure.
But you don’t need to build anything yourself. That’s where Purple+ comes in.
We’ve done the hard work for you: transforming ACS’s capabilities into a complete, intuitive, scalable contact center solution. Purple+ brings together the best of Microsoft’s platform with an intuitive client interface, enterprise-grade features, and native Microsoft Teams integration. It’s everything you need, ready to go.
Ready to Leave Legacy Limitations Behind?
Purple+ is not just another contact center. It’s the first and only fully native ACS-based contact center solution on the market, designed for enterprises and MSBs who want to break free from rigid, outdated platforms and wanting to deliver world-class customer experiences. Today and in the future.
If you're ready to evolve how your organization communicates, empowers agents, and engages customers, provding exceptional customer interaction. Purple+ is built for you.
It’s all about your customer—why we built Purple+
We believe technology should never be the goal—it should simply work, so you can focus on what really matters: your customer. That’s why we built Purple+. Not just another platform full of technical hurdles, but a modern solution that puts the customer at the center of every interaction. A platform that adapts to your processes, empowers your teams, and grows with your business.
Purple+ was designed to help organizations stand out by delivering smooth, fast, and personal customer experiences—without the usual complexity. Because when everything just works, your people can focus on what truly sets you apart: your customer.