The end of poor customer experiences
Purple+ enables organizations to create exceptional customer experiences in their own way. Purple+ is a unique customer interaction platform that is part of Microsoft Teams and leverages Microsoft Azure Cloud technology. This gives Purple+ a clear advantage over traditional contact center solutions in terms of reliability, stability, and performance – even during the busiest moments.
Experience significant benefits and increase productivity with automatic call routing, and discover the power of conversational AI for call recording, real-time transcription, and intelligent summaries. Seamlessly integrate your business processes within Purple+ through an intuitive service integration that truly works. Additionally, benefit from our omnichannel communication capabilities, where every channel converges and can be managed in one place.
Purple+ provides your organization with everything you need to optimize customer interactions and achieve exceptional results.
Meet Purple+
Purple+ is the first contact center solution fully built on the robust Microsoft Calling platform, making it part of Microsoft Teams. Thanks to Azure Cloud technology, Purple+ offers superior performance across all areas compared to traditional solutions:
- Higher stability and reliability
- Better performance with fewer dependencies
- Effortless handling of peak capacity
- Exceptional call quality
- Advanced AI and analytics capabilities
- Robust, scalable and secure
- Omnichannel: combine all your customer interaction channels
With Purple+, your organization is always accessible, improving both customer interaction and satisfaction. Customers, employees, and managers will quickly forget the frustrations they faced with outdated technology.
Lower your service costs
Compare Purple+ with traditional contact center solutions and discover the benefits for your organization. Save significantly by leveraging cloud technology and a more efficient setup for your fixed telephony environment. Eliminate costly on-premises infrastructure and reduce operational and maintenance expenses.
Save even more with the flexible 'pay-as-you-go' model and bundles, without the burden of expensive licenses. This gives you full control over costs and the flexibility to scale up or down instantly.
Boost customer engagement
Enhance agent productivity with conversational AI and service integration. Agents gain immediate access to CRM customer information, ITSM tools, knowledge bases, and other support systems, enabling faster and more efficient handling of customer requests. This significantly boosts customer engagement within your organization. Invest in your team by making data-driven decisions, analyzing trends, and using insights to optimally guide your team, creating the most efficient service team ever.
Enjoy stability
Purple+ is entirely built on Azure Cloud technology and the Microsoft Teams platform, providing you with a stable, reliable, and cost-efficient solution. You will benefit from Microsoft's robust calling infrastructure, exceptional media quality, and advanced encryption and security features. Your company can easily scale its operations up or down according to demand without facing any infrastructure limitations. Let your ambitions grow without boundaries!
Looking to take your services to the next level? Purple offers the services to enhance the Purple+ software with our specialized global telephony services. This allows you to manage everything under one roof, including managed services for cloud Session Border Controllers (SBC) and Session Initiation Protocol (SIP), as well as professional consultancy and delivery services, support delivery, and advanced end-user adoption support.
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Customer contact with an innovative approach
With Purple+, you build a future-proof customer service, supported by robust cloud technology and advanced features such as intelligent routing, service process integration, conversational AI, omnichannel – and much more.
So what can Purple+ do?
Purple+ makes advanced features and functionality available to any organization.
- Intuitive and easy to use: a solution for all channels
- Calling and receiving calls. Accept and transfer calls
- Insight into colleagues' calendars and availability
- Automatic routing to the right group, agent or department
- Omnichannel: reachable and insightful across all channels
- Microsoft Power Model: an unparalleled experience in one app and one screen
- Integrate your services and processes: CRM, ERP, ITSM and more for a seamless experience
- Real-time transcription and smart AI summaries
- Insight through detailed real-time reporting
- Overview through wallboard dashboarding
- Choice menus and queue options
- Customizable address book
- AI features like call summarization, sentiment analysis and more.
- Call Recording: don't miss a single detail in calls
- Easy to manage and configure
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Choose Purple+ and enjoy Purple's benefits
When you choose Purple+ as your Customer Interaction Platform, you also choose the advantages of Purple. This provides all our customers with three key benefits:
What makes Purple+ unique?
As the first customer engagement platform of its kind, Purple+ offers unique features and innovative functionality for any organization:
- Pay for actual usage, don't pay for expensive licenses
- Fully developed with Microsoft Azure Cloud technology
- Built on the Microsoft Teams stack
- Real user-friendly interface and easy self-management
- Offers all modern features to improve customer interaction
- Combines all communication channels with omnichannel capabilities
- Intuitive service integration for CRM, ITSM, ERP and many more
- Leverage powerful conversational AI technology for higher productivity
Frequently Asked Questions
1. What is a Customer Interaction Platform?
A Customer Interaction Platform is the next step in cloud contact center solutions, offering the latest features, solutions, and integrations that companies need to deliver an outstanding customer experience without the need to develop and maintain an on-premises footprint. This advantage also makes them ideal for teams transitioning to a remote or hybrid workforce, as the platform can be deployed anywhere.
2. Why should I consider a Customer Interaction Platform?
A Customer Interaction Platform helps you deliver the best customer experience with omnichannel, automatic routing, and tools for monitoring and analysis. It supports a distributed organization of agents and ensures compliance with security and regulatory standards, while optimizing team and department performance.
3. Why should I choose Purple+?
Purple+ is the first platform built on Microsoft Communication Services, ensuring seamless Teams integration and reliable, uninterrupted connections. The platform supports omnichannel communication (video calls, chat, email, and SMS) and offers customer-centric features: agents can instantly access customer data and history through your CRM. Purple+ is easy to manage, saving both time and costs.
4. Is Purple+ expensive?
With its unique pay-per-use model, monthly costs are lower than comparable solutions on the market today. It offers the unique option to lower your TCO, whilst radically improving your customer interaction capabilities. In short, Purple+ delivers more quality, reliability, convenience, and features for less money.
Our philosophy: It all revolves around your customer
No matter how many customers you have, it's always about the one: the customer you are speaking to right now. That is the customer who calls with a question for help, or who wants to speak to someone specific in your organization. At that moment no other customers exist, because everything revolves around this one. Until the next customer contacts you.
Your customer is the center of your work
More and more companies are recognizing that a positive customer experience has a direct impact on customer success and customer loyalty. Yet many companies struggle to achieve true customer centricity, often putting technology at the center over the customer. Something that often results in impersonal, undistinguished service. Sound familiar?
Purple+ was developed with a different philosophy: It all revolves around your customer.
We understand that technology is a tool to enable good customer interaction, and we have structured our services around this principle.
By merging authentic customer engagement with cutting-edge technology, we create a seamless, personalized, and distinctive customer experience. Providing you with all the opportunity to chance and improve your customer interaction. As a result, the customer becomes the focal point of your efforts once more.
Do you want to learn more?
Then give us a call with a question, request a free trial or book a personal demo. During a demo session there is also plenty of opportunity to ask questions.