Microsoft Teams contact center
A godsend for SMEs! That is a common reaction when our customers switch to Microsoft Teams as the new contact center platform. Microsoft Teams call queues & auto-attendants have all the basic functionalities you need to make customer contact a smooth experience for both parties.
Transform your Customer Experience with Purple+
This innovative customer interaction platform is built for performance. Purple+ is built directly on the Microsoft Teams stack, offering the perfect balance between stability, performance, scalability, and ease-of-use.
Purple+ combines innovation with user-friendliness and comes with the latest features available on the market. Advanced routing ensures that customers are directed to the right agent or department immediately, while our powerful omnichannel features brings all your communication channels (phone, chat, email, and social) together in one platform.
With full-service integrations to systems like your CRM and ITSM, customer interactions are enriched, and all relevant information is readily available within Purple+. Real-time dashboards and reports provide insight and control over customer interactions and performance, allowing you to continuously improve your customer contact. Conversational AI adds smart features like smart summaries, history, transcription, and sentiment analysis, making your team more productive and enabling you to help customers faster.
Purple+ is scalable, comprehensive, and cost-effective. No expensive licenses, but a transparent pay-per-use model. Developed for both enterprise organizations and SMBs looking to optimize their customer contact without technical hassle.
With Purple+, it’s all about your customer.
Anywhere365® omnichannel contact center
Need an advanced contact center for customer dialogues? Then Anywhere365® is a suitable choice. By using multiple communication channels, such as telephone, text messaging, web chat, social media (e.g. WhatsApp and Twitter), e-mail and bots, you can maximize the response to your customers' needs. Anywhere365® works in combination with Microsoft Teams. The customer is immediately recognized and helped through every channel, which increases your customer satisfaction.
Anywhere365® enables organizations to greatly improve communication with customers. The goal? Creating the ultimate customer experience. Because of our intensive and long-standing partnership with Anywhere365®, we simply know almost everything about the most advanced dialogue cloud platform on the market. We have implemented it numerous times at international enterprises, but also at a large number of SME organizations.
More on our partnership with Anywhere365®
